Privacy Policy

What Personal Data We Collect From You:

The customer information that he enters will be automatically saved by us, ex: "registration information, submitting an application, responding to a questionnaire, communicating via e-mail, or Records of transactions you may carry out through our platform, data exchanged with our customer care representatives through websites, social media, or other customer service channels, or information that he shares in the future."

You can visit our site anonymously without the need to create an account to browse but to follow up on your order status or register on our site to buy, we may ask for some information ex: “name, email, postal address, mobile number, and credit card information (We don't save your credit card information, it is completely confidential) or other information".

We may keep a contact log if you contact us.

How Information is Collected

  • Directly from you: When you create an account, make a purchase, or submit an inquiry.

  • Automatically: Data such as your IP address, browsing patterns, and interactions on our site.

How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfill your orders.
  • To communicate with you regarding updates or issues with your purchases.
  • To improve our services and offerings based on your feedback and browsing behavior.
  • To send promotional material, with your explicit consent

    Information Sharing:

    The confidentiality of our customers' information is an important part of our work, so we are keen not to share it with any person or entity except as required by government authorities.

    Information protection:

    We work hard to keep your information confidential by using security software that protects your information from being shared in the browser, we only show the last four digits of your credit card when placing the order.

    What rights do you have about the Personal Data we maintain on you?

    • Right to be informed
    • Right to access
    • Right to obtain a copy
    • Right to Correct or delete personal data
    • Right to request destruction of Data
    • Right to withdraw consent

    How You Can Withdraw and Access Your Data or delete your account:

    To submit a request to delete your account and personal information from our site, or to withdraw your consent for data collection or to request access to the information we hold about you at any time, contact our customer service through:

    Mobile: +966538859093

    Email: customer-service@rfa-sa.com

    Changes to our Privacy Policy

    This Policy may undergo updates as necessary to remain compliant with legal requirements or to reflect changes in our business practices. We strongly encourage you to periodically review this Policy in order to stay informed about our practices regarding the processing of Personal Information.